Joann M. Burns - burns@roomservicetech.com  is our Director of Operations and worked as a project specialist for a major consulting firm for five years, prior to helping launch Room Service Technologies, LLC™.  Ms. Burns brings extensive operational and food service systems experience to RST having served as a department head and food service director for over 15 years.  She also served as the District Manager for a national food service management company as well as a corporate director overseeing the operation of two hospital sites.  She implemented a Spoken Menu system at the multi unit site.  She is an expert in meal distribution logistics, menu delivery systems, patient meal assembly engineering, multi-site management.  Her background includes the responsibility for large Meals-on-Wheels programs, adult and child daycare, skilled nursing facilities and acute health care.  Ms. Burns is a graduate of the State University of New York at Buffalo with a B.S. degree in Food System Management.  She has served as a lecturer for the college in the Food System Management curriculum.  She has managed both union and non-union departments giving her unique insight into the requirements for managing complex operations.  Joann is a member of the National Society for Healthcare Foodservice Management.

Joann's base is in Lancaster, NY, 15 miles East of Buffalo.